RETURN POLICY

Last updated July 01, 2022


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@de-trois.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

deTrois
Attn: Returns
RMA #
913 W Holmes Rd Suite 178-A
Lansing, MI 48910
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
     ●     Sale items are FINAL SALE and cannot be returned.
     ●     must be unused, unworn, unwashed and in the same condition in which it was received by you; must have all disposable seals still attached with the disposable seal that must still be intact; must be returned complete with all of its parts and accessories; must be sent in its original packaging; must be shipped back to our fulfillment house within thirty (30) days of the date of delivery; must be sent in one single shipment; products that belong to the same order must be returned to us at the same time; and must be shipped from the United States.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@de-trois.com
This return policy was created using Termly's Return and Refund Policy Generator.